Refund a payment or cancel an order

A refund and a cancellation are different acts, and Vendzi keeps them apart on purpose.

Cancel

For an unpaid order. Releases the stock and coupon it was holding. No money moves.

Refund

For money that was actually captured. Creates a linked record against the original payment.

1. Open Orders and find the order.
2. For an unpaid order, use Cancel and give a reason. The order is cancelled and its held stock is released.
3. For a paid order, use Refund. The dialog shows Captured, Refunded, Pending and Remaining for the payment you are refunding against.
4. Enter the amount. It cannot be larger than Remaining — the server checks this again when it submits, not just in the form.
5. Tick Include shipping only when you are also returning the shipping charge, and give a reason.
6. Submit once. The dialog sends one request; if the provider answers slowly, do not submit a second refund.

A refund never puts stock back on the shelf. If the customer also returns the goods, the return has to be received separately — otherwise the stock count starts lying even though the books are right, or the other way round.

Cash, Pay in Store and External Terminal refunds are recorded, not transferred: Vendzi notes the refund you already made in the real world and asks for a reference. Card refunds go back through the provider that captured the payment, in the original currency.