Payments and payouts
Invoices, credit notes and what the reports count
An invoice keeps its number and amounts, a refund produces a credit note, and the day report uses the tax your orders actually recorded.
Updated
An invoice is issued once per order and keeps both its number and the amounts it was issued with. Printing it again gives the same document, not a new calculation against today’s prices.
- Invoice
- One per order: the goods, shipping, discount and tax accepted when the order was placed
- Credit note
- One per confirmed refund: what was returned, linked to the invoice it credits
A pending refund does not produce a credit note. Only money the provider has confirmed creates one, so a slow card refund cannot appear as a completed credit before it settles.
- Open the order and choose the invoice action. The first issue assigns the number; later prints reuse it.
- After a refund is recorded, the credit note appears against the same order and references the invoice.
- Read the day report as gross sales, recorded tax, refunds and net sales — the tax figure comes from the orders, not from a fixed rate.
If an old order was created before invoices were tracked, the first invoice issue uses the amounts stored on the order itself. An order with no stored amounts at all refuses to issue a document rather than inventing one.