Accept a return and decide what happens to the stock

A return is a separate decision from a refund. The customer asks, the shop decides, and the stock only changes when the goods are physically received and marked resellable.

Policy

Return window in days, allowed reasons, allowed order states and any restocking fee. No policy means no new requests.

Request

The customer selects delivered quantities that have not already been returned.

Decision

Approve (with per-line quantities) or reject with a note.

Receipt

What actually arrived: quantity, condition and whether it goes back to stock.

1. Configure the return policy for the shop before announcing returns.
2. The customer opens the order and requests a return from the delivered lines.
3. In Orders, open Returns for that order and approve or reject the request.
4. When the parcel arrives, record the receipt. Only a resellable line marked Restock adds the units back to stock.
5. Link the confirmed refund operation to the return, or link the replacement order created through normal checkout.

A return can be received once. Record the full physical receipt in that step; a second receipt will not add stock twice. Replacement orders are ordinary new orders with their own quote, stock and payment, linked to the return for the paper trail.