Subscription invoice refunds

The subscription-management console has a Refunds page. An owner or authorized administrator can issue a refund against a paid subscription invoice. Support can read the history.

1. Find the shop ID and paid Stripe invoice in the subscription records.
2. Open Refunds and enter the shop, invoice, amount in the invoice currency and reason.
3. Confirm the request. Check its state and linked credit note before submitting another refund.
4. Use Billing events recovery when the result needs reconciliation. Keep the same request while Stripe confirms the outcome.

A full refund returns the remaining refundable amount. Partial refunds share the same invoice balance. Pending requests reserve that balance, and a duplicate submission returns the original request. Stripe confirms the final refund state.

The provider event history includes refunds, credit notes, disputes and fraud warnings created outside Vendzi. A credit note and its linked refund describe the same adjustment. Cancellation and paid-access changes use separate subscription actions.